Frequently Asked Questions

We have tried to include everything we can in the monthly cost to make it as simple as possible. The only things you need to pay extra for are:

• Your card payment reader and associated fees 
• Consumables such as receipt rolls and labels. 
• Printing and sending Gift Aid letters (unless using our automated mailing service)

Not at all! Wil-U is totally modular so you can choose whatever solutions you need when you need them. While we recommend the core package of EPOS & Digital Gift Aid as a minimum, the flexibility remains in your hands.

The Wil-U tablets have been tried and tested and are locked down specifically to Wil-U to ensure security. They are also covered for any repairs or replacements when needed.

Absolutely. Transitioning from another system is easy, and our team will be available to assist you at every stage.

Wil-U solutions are designed to be incredibly user-friendly, offering a plug-and-play experience. Self-installation is a breeze, as our solutions require only power cables. The equipment will arrive preconfigured, so all you need to do is plug it in.

Wil-U is based in Derby, UK. Our support team is entirely UK-based, ensuring prompt and effective assistance for the Wil-U Family.

Wil-U is committed to sustainability. Our tablet-based solutions are 20 times more energy efficient than the traditional systems and significantly reduce environmental impact by eliminating the need for paper usage. Our equipment is also supplied in packaging that is recyclable.

Absolutely! Whether you're a small charity shop or expanding into a larger enterprise, our solutions can seamlessly grow with your business needs. You can effortlessly scale up or down to ensure that Wil-U continues to meet the demands of your evolving operations.

Wil-U is versatile and scalable, capable of accommodating charities of all sizes. Wil-U Solutions are built on the same platform as the tools used by our parent company, PXtech, which supports over 40,000 locations worldwide.

Every month, the Wil-U Family come together to discuss best practices, share wins and losses, and discuss updates on Wil-U solutions. This collaboration ensure that our users have a direct voice in the ongoing development of our products. Being a part of the Wil-U Family means actively contributing to the future of our solutions and benefiting from the collective knowledge and experiences of the community.

Yes, Wil-U is proud to be an employee-owned business. This means that our employees have a direct stake in the company, fostering a sense of shared responsibility and commitment. As employee-owners, our team is dedicated to delivering exceptional products and services, ensuring the success and satisfaction of our valued customers.